Global Key Account Manager
Location: Copenhagen | Reports to: Head of Sales | Territory: Global | Company size: 60 colleagues across EMEA & US
Pharma is digitizing fast, content demands are rising, and regulatory expectations are tightening. Anthill sits at the center of that shift.
We are a SaaS PharmaTech and Insights company helping global pharma improve their content supply chain, content quality and operational efficiency through the Anthill Cloud platform. Some of the world's largest pharma companies are already customers, and we are growing the commercial team to deepen and expand those relationships.
The Role
You will own and grow a portfolio of existing enterprise pharma customers around the world. You are responsible for renewals, expansion and long-term account growth, and you carry a retention and expansion number.
This is an account management role with a hunter's mindset. Our customers are large, complex organizations, and much of the growth potential sits in brands, markets and business units that don't use Anthill yet. You won't wait for opportunities to come to you; you will actively seek them out, open new doors and build new relationships inside the accounts you own.
You will grow licenses and platform adoption together with colleagues across Customer Success, Tech and Product. The people you work with lead global commercial excellence, omnichannel, MarTech and medical affairs at the world's largest pharma companies, and they rely on Anthill Cloud every day.
What You Will Do
- Own a defined set of existing customers among the world's top 100 pharma companies, protecting and growing recurring revenue.
- Actively hunt for new opportunities within your accounts, identifying and opening doors to new brands, markets, therapeutic areas and business units.
- Secure renewals on time and on balanced terms for both Anthill and the customer, starting negotiations early and leaving nothing to the last minute.
- Build structured, data-driven account plans that map the organization, whitespace and path to growth.
- Work with customers to build business cases and value stories that prove impact and secure budget for the next phase.
- Build relationships across the full buying committee, from brand, omnichannel, medical and digital to IT and procurement, so no account depends on a single champion.
- Partner closely with Customer Success to drive adoption, use usage data to spot risks early, and turn usage into growth.
- Qualify using MEDDIC/MEDDPICC and forecast renewals and expansion you are prepared to stand behind, based on evidence rather than gut feeling.
- Feed customer insight back into product, marketing and how we sell across enterprise pharma.
What We Are Looking For
- A track record of growing complex enterprise SaaS accounts through renewals, upsell and cross-sell.
- A proactive, hunting mindset: you have a history of uncovering and winning new business inside existing accounts, not just managing what's already there.
- A structured way of working. You rely on data to prioritize, plan and make decisions, and you keep your CRM, pipeline and forecast in order.
- 5+ years in B2B SaaS sales or account management, consistently hitting or beating retention and expansion targets.
- Enterprise account experience, preferably in regulated industries, navigating global organizations with procurement, legal, IT and compliance.
- Working knowledge of MEDDIC/MEDDPICC, applied consistently to both expansion deals and renewals. Here, MEDDIC/MEDDPICC is the common language.
- Comfortable being measured on numbers: net revenue retention, gross retention, expansion ARR, forecast accuracy and pipeline hygiene.
- The ability to become a trusted advisor to senior stakeholders, someone customers call before they make decisions.
About Anthill
Anthill is the Pharma Content Excellence platform, helping life sciences companies unlock the full value of their content and customer engagement. With 25 years of experience serving industry leaders like Novartis, Novo Nordisk, Biogen and Astellas, our Anthill Cloud platform brings together AI, content authoring and omnichannel engagement to help pharma teams create more, move faster and deliver trusted, compliant experiences to healthcare professionals at scale.
In our centrally located Copenhagen office, you will join a close-knit, international team of more than 15 nationalities, where English is both the official and everyday language. We offer a remuneration package that matches your responsibilities and qualifications. Regular travel across EMEA and the US is expected.
